Privacy Policy
Effective Date: June 4, 2026
At Healing Hearts, Healing Minds MA, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect information submitted through our website.
Information We Collect
When you use our website or complete a contact form, we may collect personal information including:
- Name
- Email address
- Phone number
- Insurance information
- Preferred contact method
- Information you voluntarily provide about your inquiry
We may also collect non-personal information such as browser type, device information, and website usage data through cookies and analytics tools.
How We Use Your Information
Information submitted through our website may be used to:
- Respond to inquiries
- Schedule consultations or appointments
- Communicate regarding services
- Improve our website and user experience
- Maintain business records as required by law
We do not sell, rent, or share your personal information with third parties for marketing purposes.
Important Notice Regarding Website Communications
This website and its contact forms are not HIPAA-compliant communication systems.
Please do not submit confidential medical information, protected health information (PHI), treatment details, diagnoses, or other sensitive health information through website forms, email, or other unsecured communication methods.
Information submitted through the website may not be fully secure. If you become a client, secure communication methods will be discussed as part of the intake process.
Cookies and Analytics
Our website may use cookies and analytics services to understand how visitors use the site and to improve functionality. These tools may collect anonymous information about website activity.
You may choose to disable cookies through your browser settings, although some website features may not function properly.
Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.
Data Security
We take reasonable measures to protect the information submitted through our website. However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
Your Rights
You may contact us to:
- Request access to information you have submitted
- Request corrections to your information
- Request deletion of information when permitted by applicable law
- Ask questions about our privacy practices
Contact Information
If you have questions regarding this Privacy Policy or how your information is handled, please contact:
Healing Hearts, Healing Minds
Gena Lyn Dube, MSW, LICSW
117 Park Avenue, Suite 205
West Springfield, MA 01089
Phone: (413) 767-4231
Changes to This Policy
This Privacy Policy may be updated periodically. Any changes will be posted on this page with an updated effective date.