Terms & Conditions
Effective Date: June 4, 2026
Welcome to the Healing Hearts, Healing Minds website. By accessing or using this website, you agree to the following Terms & Conditions. If you do not agree with these terms, please do not use this website.
Informational Purposes Only
The content provided on this website is for informational and educational purposes only. Information on this website is not intended to be a substitute for professional mental health, medical, legal, or other professional advice.
Viewing this website, reading its content, or contacting Healing Hearts, Healing Minds through this website does not create a therapist-client relationship.
No Therapist-Client Relationship
A therapist-client relationship is established only after an initial consultation, completion of required intake paperwork, and mutual agreement to begin treatment.
Submitting a contact form, sending an email, leaving a voicemail, or otherwise communicating through this website does not establish a therapeutic relationship.
Emergency Situations
This website is not intended for emergency communication.
If you are experiencing a mental health emergency, are in immediate danger, or are having thoughts of harming yourself or others, call 911, contact your local emergency services, or call or text 988 immediately.
Do not use this website or contact forms for urgent or emergency situations.
Website Communications
Contact forms, email communications, and other website communications are not guaranteed to be secure or HIPAA-compliant.
Please do not submit confidential medical information, protected health information (PHI), diagnoses, treatment information, or other sensitive personal information through this website.
Intellectual Property
All content on this website, including text, graphics, logos, images, and design elements, is the property of Healing Hearts, Healing Minds unless otherwise noted and may not be copied, reproduced, distributed, or used without prior written permission.
Third-Party Links
This website may contain links to third-party websites or resources. These links are provided for convenience only. Healing Hearts, Healing Minds is not responsible for the content, accuracy, privacy practices, or policies of any third-party websites.
Limitation of Liability
While reasonable efforts are made to keep website information accurate and current, Healing Hearts, Healing Minds makes no guarantees regarding the completeness, accuracy, or reliability of information provided on this website.
By using this website, you agree that Healing Hearts, Healing Minds and Gena Lyn Dube, MSW, LICSW, shall not be liable for any damages arising from your use of, or inability to use, this website.
Changes to These Terms
These Terms & Conditions may be updated periodically without prior notice. Any changes will be posted on this page with an updated effective date.
Contact Information
If you have questions regarding these Terms & Conditions, please contact:
Healing Hearts, Healing Minds
Gena Lyn Dube, MSW, LICSW
117 Park Avenue, Suite 205
West Springfield, MA 01089
Phone: (413) 767-4231